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Hacking techniques include penetration testing, network security, reverse cracking, malware analysis, vulnerability exploitation, encryption cracking, social engineering, etc., used to identify and fix security flaws in systems.

source: https://www.securityfocus.com/bid/57111/info
 
osTicket is prone to multiple input-validation vulnerabilities including:
 
1. Multiple cross-site scripting vulnerabilities
2. An open-redirection vulnerability
3. Multiple SQL-injection vulnerabilities
 
An attacker may leverage these issues to perform spoofing and phishing attacks, to steal cookie-based authentication credentials, compromise the application, access or modify data, or exploit latent vulnerabilities in the underlying database and execute arbitrary script code in the browser of an unsuspecting user in the context of the affected site.
 
osTicket 1.7 DPR3 is vulnerable; other versions may also be affected.

http://www.example.com/learn/ostickRC/scp/tickets.php?a=export&h=9c2601b88c05055b51962b140f5121389&status=%22%20onmouseover=%22alert%281%29%22